FTFlippingTraders
HomeProductsSell
FTFlippingTraders

The trusted marketplace for buying and selling digital assets with secure escrow protection.

Explore

  • Browse Listings
  • Sell Assets

Account

  • Dashboard
  • Messages

Support

  • FAQ
  • Contact Us
  • How It Works

Legal

  • Terms of Service
  • Privacy Policy
  • SLA

© 2026 FlippingTraders. All rights reserved.

Made with ♥ for Digital Entrepreneurs
    Service Level Agreement

    Service Level Agreement (SLA)

    Our commitment to delivering reliable marketplace services and support to our community.

    Effective Date: April 20, 2026
    Version 1.0
    SLA Navigation
    Key service commitments
    1. Scope and Purpose

    This Service Level Agreement ("SLA") outlines the performance standards and support commitments provided by FlippingTraders to its users ("Buyers", "Sellers", and "Members").

    The purpose of this SLA is to provide transparency regarding platform availability, transaction security, and the efficiency of our dispute resolution and support teams.

    2. Service Availability

    FlippingTraders strives to maintain high availability for its marketplace and escrow services.

    Monthly Uptime Goal

    99.5%

    Excludes scheduled maintenance

    Service Access

    24/7 Access to listings, dashboard, and wallet features.

    3. Support Response Times

    Our support team is dedicated to resolving your queries effectively. We define our response times based on the priority of the request:

    PriorityDescriptionTarget Response
    CriticalPayment failures, security breaches, server outages.4 - 6 Hours
    HighTransaction disputes, escrow hold issues, account access.12 - 24 Hours
    StandardGeneral inquiries, listing approvals, profile updates.24 - 48 Hours
    4. Escrow Processing

    Security is our top priority. Our escrow service ensures that funds are only released when both parties have fulfilled their obligations.

    • Payment Verification: Funds are typically verified and moved to escrow within 1-2 hours of payment receipt.
    • Payout Processing: Once a buyer confirms the asset transfer, seller payouts are initiated within 24-48 business hours.
    • KYC Verification: New seller account verification is completed within 2 business days.
    5. Dispute Resolution

    In the event of a disagreement between a buyer and seller, FlippingTraders acts as a neutral mediator.

    Resolution Timeline

    Most disputes are reviewed and a preliminary decision is reached within 3-5 business days. Complex cases requiring third-party verification (e.g., domain registry logs) may take up to 10 business days.

    6. User Responsibilities

    To maintain these service levels, users are expected to:

    • Respond to transaction-related messages within 24 hours.
    • Provide accurate and complete documentation for asset transfers.
    • Report any technical bug or security concern immediately via support channels.
    • Ensure that KYC documents provided are valid and up-to-date.
    7. Scheduled Maintenance

    To keep our systems secure and efficient, we perform regular maintenance.

    Notification Period: Users will be notified via email or dashboard banner at least 48 hours prior to any maintenance that results in service downtime exceeding 15 minutes.

    8. Contact Information

    For all SLA-related inquiries or to report a service breach, please use the following channels:

    Email Support

    admin@flippingtraders.com

    Help Desk

    Open a ticket via your dashboard

    © 2026 FlippingTraders • Trust & Reliability